Mediation and Dispute Resolution

Linda is a certified mediator and is trained to resolve disputes between employees and groups. She specializes in both conflict resolution between feuding work groups, and coaching for survival skills in turbulent work environments.

Mediation is a process in which Linda uses a non-adversarial approach to help resolve a dispute between two or more people. Her role is to facilitate communication between the parties, assist them in focusing on the real issues of the dispute, and generate options that meet the interests and needs of all relevant parties in an effort to resolve the conflict.

In this role, Linda is primarily a "process person," helping the parties define the agenda, identify and reframe the issues, communicate more effectively, find areas of common ground, negotiate fairly, and hopefully reach an agreement. A successful mediation effort has an outcome that is accepted and owned by the involved parties.